How To File Complaint On MSME Portal?

In India, the MSME Samadhaan Portal is a useful tool for small business owners to get relief from their delayed payment disputes. The MSME Samadhaan portal has developed a mechanism where micro, small, and medium enterprises (MSMEs) can file a dispute against buyers for not making the pending payments within the mentioned time period. This article will provide you with step-by-step instructions on how to file complaint on MSME Portal, which can resolve disputes where MSME buyers and suppliers are involved.

What Is The MSME Samadhaan Portal?

The MSME Samadhaan Portal is an initiative of the Ministry of Micro, Small, and Medium Enterprises, under the MSME Development Act of 2006. The portal helps MSMEs get back payments from the buyer who is either delaying OR has not paid the amount against the goods and services provided by MSME. MSMEs can file a complaint after 45 days of acceptance of goods and services in online mode against payment due that was not paid.

This portal provides a mechanism for MSMEs to take the issue to the MSE Facilitation Councils (MSEFC) to resolve the matter. The objective of the Councils is to resolve complaints within 90 days and achieve the payments due to the MSME, along with the interest where applicable.

Step‑by‑Step Process To File Complaint On MSME Portal

Filing a complaint on the MSME Samadhaan portal can be a complex process. Below is a step-by-step guide to help you file your complaint efficiently:

Step 1: Launch the MSME Samadhaan Portal

Navigate to the MSME Samadhaan Portal at https://samadhaan.msme.gov.in. You will now be directed to the homepage of the page display. Click on ‘File a Complaint’ from the many options available to proceed.

Step 2: Register or sign in to the portal

If this is your first time visiting the site, you can click ‘New Registration’, from there you will be able to register with the Udyam Registration Number or Udyog Aadhaar Number. The system will generate an OTP and deliver it to your registered mobile number for verification related to your registration. Once you have registered, you will be able to sign in using your login credentials

Step 3: Select the file a complaint option

After you have signed in to the system and you will see different options on the dashboard, and then click ‘File a Complaint’. Now the portal is prompting you to file a complaint by filling out a complaint form that has all the required information and any details related to the complaint.

Step 4: Fill in the Complaint Form.

To File complaint on MSME Portal, fill in all the required information, state the buyer’s name, invoice number, amount owing, and leave date. Put the information about the goods or services that you provided. Upload all the items you need to upload, such as purchase orders, invoices, proof of

Step 5: Review and Submit Your Complaint. 

Check all information that you entered to ensure it is correct. When you are satisfied with your submission, click the Submit button. You will receive an acknowledgement receipt with a complaint number, which you should keep for tracking purposes. 

Step 6: Track Your Complaint 

You can log back in to the portal and go to the ‘Track Complaint’ section of the portal, where you can track your complaint using the unique reference number.

Step 7: MSEFC Review and Buyer Response 

Once you have submitted your complaint, it will be reviewed by the MSE Facilitation Council (MSEFC). The buyer is given 15 days to respond to the complaint. If they do not respond, the complaint proceeds to conciliation/arbitration. 

Step 8: Wait for Arbitration or Conciliation Result 

If the issue is not resolved at the conciliation stage, the complaint moves to arbitration for a binding decision. The MSEFC will decide if and how much payment terms should be made by the buyer. 

Step 9: Enforcing the Award 

If the MSEFC made an award in your favour, you would expect to be paid by the buyer within the timeframe specified by the award. The MSEFC does have penalties for buyers who do not comply with an award.

Note: MSME Samadhaan helpline number will help you with the scheme, documentation, and make your complaint process easy. 

Documents You Need to File Complaint on MSME Portal

To raise a complaint on the MSME Samadhaan Portal, you need to ensure that you have the documents ready. These documents are important to validate your claim and to have a smooth complaint process. The documents are: 

• Udyam Registration Certificate (or Udyog Aadhaar registration) 
• Purchase Order or Work Order: This is proof of your agreement with the buyer 
• Invoices for the goods/services supplied. 
• Delivery Challans, signed delivery receipts to support the delivery product/service 
• Correspondence with the buyer, including reminder emails, letters, or other correspondence you have with the buyer, requesting payment 
• Bank Statements demonstrating payment status (this is only optional, but can be helpful)

Note: Documents can vary for the reason of filing a complaint against the buyer for delayed payments. For better understanding, contact Udyamita advisors@udyamitahelpline.com.

Eligibility Criteria For Filing Complaint on MSME Portal

To file complaint on MSME Portal, make sure your case meets the requirements of the portal:

• Registration: Your business is registered as an MSME. You should have a Udyog Aadhaar or Udyam Registration number.
• Delayed Payment: The payment is delayed for 45 days post buyer acceptance of goods or services. This period is very important because it is when the buyer is obliged to make the payment.
• Documented Evidence: You own all necessary documents (purchase orders, invoices, and delivery evidence) to support your claim of delay.
• Amount: There is no limit on the amount for a claim; however, your claim must relate to payments for goods or services supplied to the buyer under the MSMED Act.

Why File Complaint on MSME Portal?

Here are the benefits that an MSME can obtain for the long due payment lag from your buyer:

1. Quick Resolution: First, it will require only 90 days to resolve. This is guaranteed since the MSEFC body takes quick steps to see that it is resolved.
2. Statutory Interest: Second, under the MSMED Act, if a buyer delays payment under the contract, the buyer must pay a percentage of three (3) times the bank’s prevailing interest rate of the RBI at the time of filing the complaint. Again, filing through the Samadhaan Portal ensures that you are receiving the interest as well as the principal amount.
3. Government Agency Pressure: Third, once your case is filed through the MSME Samadhan Portal, it puts your case, as well as resolves pressure from the government agency, onto your buyer. This can only be beneficial in your outcome.
4. Cost Free: Fourth, filing a complaint is free of charge. Meaning that, there is no lost revenue from the MSME, and again, you won’t have to pay any money either. You can use the free portal to pursue payment of your claim.
5. Legal Protection: Fifth, the agreement and offer of the portal is legally binding, because you are permitted to use conciliation and arbitration legally as mandated by the MSMED Act. What the portal offers from the start gives MSMEs the utmost leverage to seek their justice.

How Does Udyamita Helpline Help You File A Complaint On MSME Samadhaan Portal?

Udyamita Helpline provides the expertise and support MSMEs need to file a complaint on the MSME Portal. We offer:

1. Eligibility Check: We assist you in determining if your case is eligible to file a complaint as per the MSME criteria.
2. Document Preparation: We assist you in gathering, organising, and preparing the required documents, such as invoices, purchase orders, or proof of delivery.
3. Portal Navigation: We guide you with the step-by-step process and assist you in preparing and filing your complaint to ensure that it is submitted accurately and on time.
4. Follow-up Services: We provide follow-up services and continued support to track your case and to ensure that it continues to move through the MSEFC while alerting you to any issues along the way.
5. Legal Support: If required, we can connect you to legal experts who focus on MSME payment disputes, to provide you with navigation through the conciliation and arbitration process.
6. Consultation: We offer a free consultation to acquire your details surrounding your case and to provide you with guidance on the next course of action.

Coclusion

The MSME Samadhaan Portal is a very useful mechanism for small businesses to deal with delayed payment issues timely and timely manner. Once you know how to submit a complaint on the MSME Samadhaan Portal and you prepare your documents properly, your chances of getting through the process on time are higher. 

If you want to do not want to handle the process alone, Udyamita Helpline is here to help you. Our service is complete, where we help you from filing a complaint to following up for a solution to your payment issue, so all you need to do is run your business. 

Contact us today to begin the process of getting your dues through the MSME Samadhaan Portal!